Service Orders
Service Orders are the building blocks of a port call. Instead of emailing vendors, you issue Service Orders to track work digitally and guarantee accurate timestamps for your Statement of Facts.
Creating Orders
To create a Service Order:
- Navigate to your active Port Call in the Operations portal.
- Click the Add Service Order button.
- Select a Service Type (e.g., Pilotage, Bunkering, Provisions).
- Set the expected schedule and assign it to a Vendor.
Order Workflow
Every Service Order follows a strict lifecycle designed to eliminate ambiguity:
Pending
The order has been created but not yet accepted by the vendor.
Accepted
The vendor has acknowledged the order and agreed to the schedule.
Completed
The vendor has finished the work and logged the completion time.
Vendor Assignment
When you assign a vendor to a Service Order, they immediately receive a notification in their dedicated Vendor Portal. They do not need a paid PortTask license to accept and update jobs.
SLA Management
Service Orders automatically track Service Level Agreements (SLAs). If a vendor fails to accept an order within your required timeframe, or if a job goes significantly over its scheduled duration, the system will flag the order for manual review.